FAQ

After your payment is verified, it takes up to 12 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Nox Caelo watches come packaged with a special accessory for this task. This metal key that you find in the box, is inserted in the side of the last links (the ones next to the closing system of the bracelet). Inside the bracelet are arrows that show you in which direction to push the nail that holds the link. Position the key on the side of the link, fix the watch bracelet so that it does not move, and apply pressure to push the nail.

If this is the first time you have done this, we recommend that you turn to a local watchmaker or jeweler, as it is very possible to scratch or damage the watch bracelet.

The Nox Caelo Code watches have a water resistance of 3 ATMs and can withstand a brief submersion underwater (i.e. hand washing), but should not be taken swimming or bathing.

All of our watch batteries can be found at any electronics store, as well as at most watch or jewelry repair shops. Any watch or jewelry repair shop should be able to assist you with battery replacement. We do not suggest replacing the battery yourself, as it requires special tools and may damage the watch. If you cannot replace the battery by the means mentioned above, we suggest you contact us and we can replace the battery for you (shipping and the battery are not included in the warranty and are paid by the client).